Account Deletion
You can request deletion of your Ballero account and its personal information. Read what will be removed and what shared competition history will remain before final confirmation.
Start a deletion request
In the app, open Help → Account Deletion to start your request. If you cannot access the app, this public page provides the same support route: email support and ask for account deletion, using your account email if you can access it.
If you cannot access that email either, explain the access problem. We may need to verify control of the account before final confirmation, using only information needed for the request. Do not send passwords, authentication or magic-link codes, API keys, private keys, or other credentials or secrets.
Email support · support@getballero.comIf you own private leagues
Before final deletion, you may transfer each owned league to an eligible active member, including an admin or ordinary active member. Transfer requires the recipient’s acceptance and must meet the league’s role-capacity and transfer rules.
You may decline transfer and continue deletion; an unaccepted transfer does not permanently prevent deletion. If no transfer completes, the league follows its ownership-succession or support process rather than closing automatically. The deleted account cannot act as owner.
Final confirmation
After final confirmation, account deletion is immediate and irreversible. There is no default 30-day recovery period.
Personal information removed
Deletion removes or irreversibly de-identifies authentication and account credentials controlled by Ballero, email and profile information, active sessions, device and push records, preferences, recoverable account links, account-linked optional analytics, and other applicable personal information.
Completed competition history remains
Completed shared competitive facts may remain under the neutral label “Deleted player”, without a public route back to the deleted account. These include completed answers, points, standings, winners, titles, and settlement facts. Deletion does not recalculate other players’ completed results or rewrite this shared history.
Limited retention
Limited information may remain only as independently needed for security, fraud prevention, legal obligations, disputes, financial or transaction records, and applicable retention processes. Access is restricted and the information is kept only for its justified purpose. Backups and logs may persist temporarily through operational retention and expiry cycles; they do not keep a deleted account active or restore it.
Need help?
Use the same support contact for privacy questions, deletion access problems, or help understanding the effect on your leagues.
Email support · support@getballero.com