Privacy Notice

Information used by Ballero

Depending on the features you use, account information includes an authentication identifier, email, display name, predefined avatar, language and profile preferences, and records of legal acceptance and consent choices.

Necessary game records include league membership and invitations, participation, accepted answers, points, standings, and settlement evidence. Device, app-version, connection, push-delivery, error, and security records are used where needed to operate and protect the service. Support requests contain the information you choose to send.

Necessary service records

We use necessary records to provide account access, private leagues and Challenges, record accepted answers, settle results, maintain credible competition, provide support, and protect reliability and security.

These records serve independent operational purposes. They do not depend on optional analytics consent and are not reclassified as optional product analytics. They remain subject to data minimization, access restrictions, retention, and deletion rules.

Optional product analytics is your choice

Optional product, growth, experiment, and attention analytics requires your affirmative consent. Required legal acceptance does not grant that consent. Marketing and research consent are separate choices too.

Declining optional analytics does not reduce gameplay, league access, Challenge access, settlement evidence, support, paid benefits, or other core functionality.

You may withdraw consent in Settings. Withdrawal stops future optional collection once the updated choice reaches and is applied by the app and service. Necessary service records continue for their independent purposes.

Previously collected account-linked optional analytics may remain until their ordinary expiry, for up to 24 months from collection. Withdrawal does not itself delete those past records. Account deletion separately removes or irreversibly de-identifies account-linked optional analytics. Non-identifying aggregates may remain.

Service providers and processing locations

We use service providers where needed to operate Ballero. Relevant categories include authentication, hosting and database/backend services, email delivery, app distribution and build services, and diagnostics and operations. Providers handle only information needed for the services they supply; the categories are not a permanently exhaustive vendor list.

Football-data services supply match information where applicable. Using football data does not by itself mean a provider receives your account or private-league information.

Service providers may process information outside your country. Provider access and international processing must follow the applicable privacy, security, and contractual requirements.

Visibility and limits on data use

Your display name, selected profile details, and relevant competition activity can be visible to other members in the private-league contexts where you participate. Private leagues remain subject to the Community Rules.

Ballero does not sell personal information, use advertising identifiers or cross-app tracking, or use private-league activity or game history for behavioral advertising.

Limited information may be disclosed when legally required or independently necessary to address fraud, security, or legal disputes. Reporter identity is kept confidential except where disclosure is legally required.

• Community Rules

Account deletion and shared history

You can start a deletion request through the in-app Account Deletion entry point. The public Account Deletion page and support email also provide a route if you cannot access the app. Before final deletion, owners may transfer their leagues to an eligible active member; declining transfer does not prevent deletion.

After final confirmation, account deletion is immediate and irreversible. There is no default 30-day recovery period.

Deletion removes or irreversibly de-identifies authentication and account credentials controlled by Ballero, email and profile information, active sessions, device and push records, preferences, recoverable account links, account-linked optional analytics, and other applicable personal information.

Completed shared competitive facts may remain under the neutral label “Deleted player”, without a public route back to the deleted account. These include completed answers, points, standings, winners, titles, and settlement facts. Deletion does not recalculate other players’ completed results or rewrite this shared history.

• Account Deletion

How long information is kept

Account and profile information is kept while needed for your account and the product, and is handled through the deletion process. Completed shared competitive facts may remain long-term under “Deleted player”. Optional analytics follows the separate retention and deletion treatment explained above.

Security, fraud-prevention, support, financial or transaction, and legal records are kept only as needed for their independent purposes or obligations, not indefinitely just because storage is available.

Limited information may remain only as independently needed for security, fraud prevention, legal obligations, disputes, financial or transaction records, and applicable retention processes. Access is restricted and the information is kept only for its justified purpose. Backups and logs may persist temporarily through operational retention and expiry cycles; they do not keep a deleted account active or restore it.

Your information and privacy requests

Contact support for access, export, correction, deletion, or help with consent choices. We may need to verify that you control the relevant account, using only information needed for the request. Do not send passwords, sign-in codes, or other credentials.

Requests do not expose another person’s private information, confidential reports, security signals, or protected provider material. Corrections to competitive results follow the applicable settlement and game rules.

• Support